CAN I SHOW UP TO A FULL CLASS TO SEE IF THERE IS A NO SHOW?
Yes. Client who wish to attend a full class may wait to see if someone does not arrival within the first 10 mins. Once a waitlist client has taken a reformer, the late client will not be able to regain their lost spot & will loss their credit/receive a no show.
CAN I SHOW UP TO A FULL CLASS TO SEE IF THERE IS A NO SHOW?If the class you want to take is full, we highly recommend adding yourself to the waitlist by choosing “Join Waitlist” on the booking schedule.
You must have a valid class credit or membership in order to join a waitlist.
When a spot becomes available, you will AUTOMATICALLY be added to the class. A notification e-mail (and/or text message if you’re opted in) will be sent to you.
Please make sure your settings are selected to receive the type of notification you wish to receive. If you have your email and text settings off, you will not receive a notification but will still be responsible for your waitlist status.
You are responsible for managing your waitlist.
Once you are added to the class from a waitlist, you are considered confirmed and held to the cancellation policy.
If for any reason your plans change, please remember to remove yourself from the waitlist.
We have a 12-hour cancellation policy. You may cancel any class reservation at least 12-hours prior to class start time with no penalty and the class credit will be available for you to rebook.
A class that is cancelled less than 12-hours prior to start time is considered a “Late Cancel” and will be forfeited (if booked using a class credit) or assessed a $15 fee (if booked using an Unlimited option).
A class that is booked but not attended is considered a “No Show” and will be forfeited (if booked using a class credit) or assessed a $20 fee (if booked using an Unlimited option).
CAN I SWITCH CLASSES?
If it is more than 12-hours before the class start time, you can switch classes by cancelling the class you are enrolled in and booking a new class time. Same day or last-minute class swaps are not allowed and are still subject to our 12-hour cancellation window.
HOW DO I CANCEL A CLASS?
Classes can be cancelled by:
Step 1: Log into your account either on the Fit Culture home page, studio schedule page or at the bottom of our website by clicking on “My Account.”
Step 2: Select “Schedule” to view your upcoming class reservations. Select “Cancel” next to the reservation you wish to cancel.
If you have trouble cancelling a reservation please contact us via email at info@fitculturepilates.com .
CAN I CHANGE MY MEMBERSHIP?
Yes. clients may change their membership contract after the initial 3 month commitment has been met.
CAN I PAUSE MY MEMBERSHIP?
Yes. We allow 1 pause per every 6 months once the initial 3 month commitment has been met. Members may not pause their memberships during the initial first 3 months. Pauses are allowed in 30 day increments up to 120 days. There is a $5 pause fee per 30 day increment.
HOW DO I CANCEL MY MEMBERSHIP?
Memberships may be canceled after the initial 3 month commitment by contacting us via email at info@fitculturepilates.com . Messages via social media, voicemail and texts do not constitute an acceptable form of canceling a contract.
The studio requires a minimum of 14 day notice prior to the next billing to cancel a membership contract without a fee. Membership cancelation requests received after 14 days prior to the next billing date will incur a $50 late contract termination fee.
Membership cancelation requests received within 48 hrs prior to membership billing date will incur a $100 late contract termination fee.
Membership cancelation requests received during a pause will incur a $50 contract termination fee.
Membership cancelation requests received within 24 hrs prior to membership billing date will not be honored, rather that cancelation request will be deferred to the next billing date.
HOW DO I CANCEL MY PRIVATE/ SEMI-PRIVATE SESSIONS?
Private & Semi-private bookings may be canceled by contacting us via email at info@fitculturepilates.com . Messages via social media, voicemail and texts do not constitute an acceptable form of cancelation.
The studio requires a minimum of 24 hours notice prior to the start of the schedule session. Booking cancelations canceled after the 24hr deadline will lose their session credit.
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Conveniently located in the Vons Shopping Center at 25th & Western Ave!
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