We have a 12-hour cancellation policy. You may cancel any class reservation at least 12-hours prior to class start time with no penalty and the class credit will be available for you to rebook.
A class that is cancelled less than 12-hours prior to start time is considered a “Late Cancel” and will be forfeited (if booked using a class credit) or assessed a $15 fee (if booked using an Unlimited option).
A class that is booked but not attended is considered a “No Show” and will be forfeited (if booked using a class credit) or assessed a $20 fee (if booked using an Unlimited option).
CAN I SWITCH CLASSES?
If it is more than 12-hours before the class start time, you can switch classes by cancelling the class you are enrolled in and booking a new class time. Same day or last-minute class swaps are not allowed and are still subject to our 12-hour cancellation window.
HOW DO I CANCEL A CLASS?
Classes can be cancelled by:
Step 1: Log into your account either on the Fit Culture home page, studio schedule page or at the bottom of our website by clicking on “My Account.”
Step 2: Select “Schedule” to view your upcoming class reservations. Select “Cancel” next to the reservation you wish to cancel.
If you have trouble cancelling a reservation please contact us via email at email@example.com .
This Membership Agreement (“Agreement” or “Membership Agreement”) is entered into between Fit Culture Studios L.L.C. (“Fit Culture”), and you (“Member” or “Members”). Fit Culture is a boutique fitness studio offering group fitness classes. This Agreement entitles members access to participate in these classes and to enjoy other amenities offered.
Please review this Agreement thoroughly as it is a legal contract between Fit Culture and all members. By using the services offered at Fit Culture, members are agreeing to the terms of this Agreement.
PURCHASES AND PAYMENT
Monthly memberships are paid in advance monthly, on the calendar date which the membership was initially purchased, for the following month. Monthly membership payments shall be made via automatic debited payment (credit card, debit card, or automatic checking account draft). Additional terms regarding the automatic debited payments are outlined below.
In the event of a declined credit card/debit card, the member’s account will be immediately suspended, pending the member updating their payment information and their membership dues paid in full.
Monthly memberships are offered at a discounted rate based on contract length. Your contract length is outlined in the description of your chosen membership.
Members with a monthly unlimited membership may put their membership on hold for up to a specified amount of time based on contract length. A fee may be charged for additional freeze requests. Notice of intent to freeze one’s account must be submitted to Fit Culture via email at firstname.lastname@example.org no less than seven (7) business days prior to the freeze date. The freeze request must state both the freeze start date and reactivation date. Members who provide insufficient notice cannot be guaranteed a timely stop on billing. Members will not be billed for memberships during the freeze period. Billing will resume automatically upon the end of freeze period.
CLASS CANCELLATION AND BOOKING POLICIES
Clients are solely responsible for the booking and cancelling of their classes. Clients may reserve class spots online through their account, through the Fit Culture website or the Mindbody mobile application or website.
Clients are required to enter their scheduled class no later than 5-minutes after the scheduled start time. If a client does not enter their classroom by this time, it is considered a no-show and Fit Culture reserves the right to assign the spot to another person on the waitlist, as well as charge a no-show fee (detailed below).
Reservations may be cancelled without penalty by cancelling up to 12-hours prior to the class start time. This may be done online via a client’s account. Once the class is cancelled within this time, the class will be returned to the client’s account or the client will not be charged the cancellation fee (Unlimited options).
Cancellations via electronic mail (email), Facebook messenger, Instagram or other social media, voice message, text message are not valid and the member will be charged.
CLASS PACKS + LIMITED MONTHLY MEMBERSHIPS
If you do not cancel within the 12-hour window, your class will be forfeited. If you do not cancel and do not show up to your scheduled class, your class will be forfeited.
MONTHLY UNLIMITED MEMBERSHIPS
If you do not cancel within the 12-hour requisite window, a late-cancel fee of $15 will be charged to your account. If you do not cancel and do not show up to your scheduled class, a no-show fee of $20 will be charged to your account. If you are on an auto debit contract or unlimited package you must have a working card on file for such fees or your contract will be suspended.
The no-show and late-cancel fees apply to ALL clients equally regardless of unlimited status or special package pricing or membership level.
BOOKING MULTIPLE CLASS OR WAITLIST
If you book multiple classes, or waitlist multiple classes, you are solely responsible for cancelling your classes within the bounds of the cancellation policy outlined above. Fit Culture staff cannot be held responsible for accidental bookings by clients, double bookings, or double waitlisted classes made by members. Late-cancel and no-show fees apply if you do not cancel within the bounds of the cancellation policy for double bookings.
In the event a scheduled class is booked to capacity, you may place yourself on the waitlist for the class. If you add yourself to a wait list, YOU are solely responsible for managing your bookings and for cancelling your classes within the bounds of the cancellation policy. The system will auto-populate clients into class from the waitlist as soon as other clients with confirmed spots cancel, and class slots will be assigned as such. Fit Culture staff cannot move class slots for clients in classes that are completely full with wait lists.
By purchasing a package from Fit Culture you agree to the Terms and Conditions in full (see below). Packages cannot be shared between members unless…
Unlimited and auto-debit contract members are required to keep a current credit card on file.
Specially priced expiring packages may not be extended, transferred, refunded, shared, or frozen. Packages that expire will activate on the first class either booked OR waitlisted. Placing yourself on a waitlist with an expiring package will activate your package. Sanctuary Fitness staff will not adjust or extend special packages due to waitlisted classes or accidental bookings through the acts or omissions of clients. The expiration date set on an expiring package is the date on which the package may no longer be used. Members purchasing expiring packages do so with the understanding of these terms and agree to be bound by such.
CREDIT CARD ON FILE
Members may elect to keep a credit card on file using their Fit Culture account online. By placing a card on file, the cardholder and account holder gives permission to the Fit Culture staff to charge the card for any auto-debit packages and/or cancellation fees accrued in accordance with the Fit Culture cancellation policy detailed above.
By enrolling in an auto-debit contract, you authorize Fit Culture to, on a recurring basis, automatically charge the debit or credit card account you specified, for the monthly payments on your unlimited auto-debit plan associated with your account, on the billing due date. You understand and acknowledge that (1) Fit Culture will initiate transfers/charges pursuant to this authorization not to exceed the amount shown on your Membership Agreement and/or in connection with cancellation fees per the cancellation policy. Fit Culture may discontinue processing of recurring charges if it is unable to secure funds from your debit/card due to, but not limited to, insufficient or uncollected funds in the account or insufficient or inaccurate information provided; (2) the Fit Culture booking system allows for booking through the available booking period regardless of the billing date of your contract; (3) if you are booked in a class past the subsequent billing date, and your debit/credit card fails to bill properly, that you will be removed from any classes past the subsequent billing date and notified via electronic mail; (4) if you are removed from class due to the circumstances as described, it may not be possible to place you back into the class for which you were originally booked and that you will not be given any priority in waitlisted classes; (5) it is your responsibility to keep a current card on file with accurate billing information. Fit Culture cannot be held responsible for errors in processing due to expired or inaccurate information.
any classes past the subsequent billing date and notified via electronic mail; (4) if you are removed from class due to the circumstances as described, it may not be possible to place you back into the class for which you were originally booked and that you will not be given any priority in waitlisted classes; (5) it is your responsibility to keep a current card on file with accurate billing information. Fit Culture cannot be held responsible for errors in processing due to expired or inaccurate information.
AGREEMENT TO PARTICIPATE and ASSUMPTION OF RISK
By signing up for and/or attending classes, events, activities, and other programs and using the premises, facilities and equipment (individually and/or collectively, the “Classes” and “Facilities”) of Fit Culture and its subsidiaries, you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in exercise equipment in association with the Classes and Facilities. You acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. You also acknowledge that the specific risks vary from one activity to another, but range from (1) minor injuries such as scratches, bruises, and sprains; (2) major injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, and concussions; and (3) catastrophic injuries including paralysis and death. At all times, you shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to you by staff. If in the subjective opinion of the Fit Culture staff, you would be at physical risk participating in Fit Culture’s Classes, you understand and agree that you may be denied access to the Classes and Facilities until you furnish Fit Culture with an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing Fit Culture’s concerns and stating that Fit Culture’s concerns are unfounded.
In consideration for being allowed to participate in and access the Classes and Facilities, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the Classes and Facilities, (2) release, indemnify, and hold harmless Fit Culture, its direct and indirect parent, subsidiary affiliate entities, and each of their respective officers, directors, members, employees, representatives and agents, and each of their respective successors and assigns and all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by law arising out of or in any way related to participation in the Classes or use of the Facilities, and (3) represent that you (a) have no medical or physical condition that would prevent you from properly using any of Fit Culture’s Classes and Facilities, (b) do not have a physical or mental condition that would put you in any physical or medical danger, and (c) have not been instructed by a physician to not participate in physical exercise. You acknowledge that if you have any chronic disabilities or conditions, you are at risk in using Fit Culture’s Classes and Facilities, and should not be participating in any Classes.
CANCELLATION OF MEMBERSHIP AGREEMENT BY MEMBER
You may cancel this Membership Agreement at any time after the completion of the initial contract period as outlined in the description of your chosen package or membership. You must provide Fit Culture written notice via electronic mail or a letter mailed first-class of your intent to cancel, no less than fourteen (14) business days prior to the due date of your next billing payment. Failure to provide timely notice will result in a charge for the full amount of your next billing payment. The cancellation will take place the subsequent month. For example, if your billing payment is due the first day of the month, you must provide written notice no later than fourteen (14) business days prior to that date. If you fail to do so, you will be billed on the first day of the month for the full amount, and your contract will be cancelled as of the date of the subsequent billing payment due date. If, at the time of receipt of your cancellation notice, you have outstanding payments owed to Fit Culture, these payments must be made in full in order for the Membership Agreement to be considered cancelled.
In the event that you fail to pay outstanding amounts owed, your membership will be considered suspended, the Membership Agreement will not be cancelled, and Fit Culture reserves the right to pursue additional avenues or means to receive monies owed. This Membership Agreement may be cancelled prior to the completion of the initial contract period as outlined in the description of your chosen package or membership upon receipt of written notice via electronic mail (email) or a letter mailed first-class in the event of (1) the death or disability of the member, and the member is unable to receive all of Fit Culture’s services which the member has contracted. The member, or the member’s estate, shall be relieved from obligation of making payment for services other than those received or obligated prior to the death or onset of the disability (subject to the signed doctor’s note regarding the nature of the disability); and (2) the member moves further than twenty five (25) miles from Fit Culture. The member shall provide proof of new residence.
No refunds or cancellations will be granted for reasons other than those listed above. Fit Culture reserves the right to modify or amend the services and facilities offered by Fit Culture under the terms of this agreement. Such modifications may include access to virtual services in the event of a temporary closure of the facilities.
Fit Culture is committed to the health, safety, and welfare of each of its members and will not tolerate unreasonable, threatening, obscene, harassing, indecent or illegal behavior. Members who do not observe Fit Culture’s rules and regulations or who abuse equipment in any fashion will be asked to leave. Fit Culture has the right to judge behavior and respond accordingly. This right includes, but is not limited to termination of a membership without refund to any member engaging in unacceptable behavior. The member shall pay for any damages to Fit Culture’s property which results from the willful or negligent conduct of any member, member’s guest, or member’s dependent child. Not all rules and regulations are listed in this agreement. Fit Culture reserves the right to add, change or remove rules, conditions of membership, opening and closing hours, and all services and facilities offered by Fit Culture.
You hereby grant Fit Culture, its representatives, employees, or agents the right to take photographs and video footage of you and your property while at Fit Culture and to use and publish these photos or videos in print and/or electronically. You agree that Fit Culture may use photographs or video footage of you with or without your name for any lawful purpose, including for such purposes as publicity, illustration, advertising and web content.
You, the buyer, may choose to cancel this Agreement at any time prior to midnight of the fifth business day of the health studio after the date of this Agreement, excluding Sundays and holidays.
To cancel this Agreement, mail, email, or deliver a signed and dated notice that states that you, the buyer, are canceling this Agreement, or words of similar effect. The notice shall be sent via first-class mail, via email from an email address on file with the health studio, or delivered in person to the owner at 1416 W 25th St. San Pedro, CA 90732.
The studio reserves the right to impose a $20 fee for every chargeback receives from a client/ their credit card company. Please contact Fit Culture first to resolve any disputes you may have.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
Likewise when you submit a website form or schedule an appointment with us through the Site, we collect certain information from you, including your name and email address. We refer to this information as “Scheduling Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We may also use this data to show you online advertisements on platforms such as Facebook, Instagram and Google from our business.
We use the Scheduling Information that we collect to make appointments or class sign-ups for you in our studio scheduling software. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use MINDBODY to power our class and appointment scheduling. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
Additionally, we may provide your Personal Information to third-party service providers we hire to provide services to us. These third-party service providers may include but are not limited to: payment processors, web analytics companies, advertising networks, and email marketing service providers.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising at these locations:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, to the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.