CAN I SHOW UP TO A FULL CLASS TO SEE IF THERE IS A NO SHOW?
Yes. Client who wish to attend a full class may wait to see if someone does not arrive within the first 10 mins. Once a waitlist client has taken a spot, the late client will not be able to regain their lost spot & will loss their credit/receive a no show.
CAN I JOIN A WAITLIST? Yes, if the class you want to take is full, we highly recommend adding yourself to the waitlist by choosing “Join Waitlist” on the booking schedule.
You must have a valid class credit or membership in order to join a waitlist.
When a spot in the class becomes available, the system will automatically send an email to everyone who is on the waitlist. The first person to respond to the email accepting their spot will be booked into the class.
Please make sure your settings are selected to receive the type of notification you wish to receive. If you have your settings off, you will not receive a notification but will still be responsible for your waitlist status.
You are responsible for managing your waitlist.
Once you are added to the class from a waitlist, you are considered confirmed and held to the cancellation policy.
If for any reason your plans change, please remember to remove yourself from the waitlist.
Reformer studios have a 12-hour cancellation policy. Hot studios have a 8-hour cancellation policy. If you cancel within these timeframes, there’s no penalty and the class credit will be available for you to rebook.
A class that is cancelled after these timeframes is considered a “Late Cancel” and will be forfeited (if booked using a class credit) or assessed a $15 fee (if booked using an Unlimited option).
A class that is booked but not attended is considered a “No Show” and will be forfeited (if booked using a class credit) or assessed a $20 fee (if booked using an Unlimited option).
Please note that these credit card charges will incur a processing fee.
CAN I SWITCH CLASSES?
If you cancel at least 12 hours before a Reformer class or 8 hours before a Hot class, you’re welcome to switch by cancelling your reservation and booking a new class time. Same-day or last-minute swaps aren’t available and are still subject to our cancellation windows.
HOW DO I CANCEL A CLASS?
Classes can be cancelled by logging to the Momence app, our FC custom App, or the Momence website. Email or text cancelations may not be received in time prior to the start of the class. It is the client’s responsibility to ensure their reservation is canceled prior to the start of class.
CAN I CHANGE MY MEMBERSHIP?
Yes. clients may change their membership contract after the initial 3 month commitment has been met.
CAN I PAUSE MY MEMBERSHIP?
Yes. We allow 1 pause per every 6 months once the initial 3 month commitment has been met. Members may not pause their memberships during the initial first 3 months. Pauses are allowed in 30 day increments up to 120 days. There is a $5 pause fee per 30 day increment.
Membership cancelation requests received during a pause will incur a $50 contract termination fee.
HOW DO I CANCEL MY MEMBERSHIP?
Memberships may be canceled after the initial 3 month commitment by contacting us via email at [email protected] . Messages via social media, voicemail and texts do not constitute an acceptable form of canceling a contract.
The studio requires a minimum of 30 day notice prior to the next billing to cancel a membership contract without a fee. Membership cancelation requests received after 30 days prior to the next billing date will incur a $50 late contract termination fee.
Requests to cancel your membership during the initial 3 month commitment will result in a $100 contract cancellation fee.
Membership cancelation requests received within 48 hrs prior to membership billing date will not be honored, rather that cancelation request will be deferred to the next billing date.
Membership cancelation requests received during a pause will incur a $50 contract termination fee.
HOW DO I CANCEL MY PRIVATE/ SEMI-PRIVATE SESSIONS?
Private & Semi-private bookings may be canceled by contacting us via email at [email protected] . Messages via social media, voicemail and texts do not constitute an acceptable form of cancelation.
The studio requires a minimum of 24 hours notice prior to the start of the schedule session. Booking cancelations canceled after the 24hr deadline will lose their session credit.
For example, if your session is at 2:00 p.m. on a Tuesday, you would need to cancel by 2:00 p.m. on Monday to avoid losing your session credit.
HOW IS PERSONAL INFORMATION COLLECTED?
At Fit Culture Studios LLC, we value the privacy and security of our clients’ personal information. This Privacy Policy outlines how we collect, use, and protect any personal information you provide to us.
a.) Personal Information Collected from Clients
We may collect the following personal information from our clients:
b.) Purpose for Collecting Personal Information
The personal information we collect is used for the following purposes:
c.) Sharing of Customers’ Information
We respect your privacy and do not share your personal information with third parties, partners, or joint ventures. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Your personal data is used strictly within the scope of your relationship with Fit Culture Studios LLC.
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