Covid-19 Policies

New Check In Procedures

  • Please wait outside the studio until the previous class had exited the studio 

  • Clients are required to wear protective face coverings 

  • Clients are required to use hand sanitizer or wash their hands before going to a reformer 

  • Upon arrival please check in at the front desk or with your instructor They will be checking in all clients in order to minimize touchpoints

  • Please store personal belongings and shoes at the cupboard, shoes are no longer permitted near the reformers 

Distancing Practice & 

Updated Cleaning Procedures

  • We have reconfigured studio space to allow for social distancing 

  • Clients are required to wear protective face coverings 

  • Clients will be asked to disinfect every piece of equipment used during class (platforms, carriage, shoulder rest, foot straps, bungees, handles, trays, hand weights and magic circles) 

  • Clients may bring their own accessories to use in class (balls, weights and magic circles) 

  • Frequent disinfecting of front desk and common surfaces such as door handles before and after class 

  • Verbal form adjustment cues in order to minimize hands-on contact (hands-on contact will only be used when necessary to prevent injuries) 

  • Disinfecting of the bathroom and back cabinet (including stereo, all dials, microphone and studio iPod before and after classes) 

  • The studio now has a ProHEPA Air Purifier with Medical Grade H13 Filters 

Cancellation Policy

  • We have a 12-HOUR CANCELLATION POLICY. That means you may cancel any reservation up to 12 HOURS BEFORE class start time without penalty. 

  • TO CANCEL A RESERVATION: Click on "My Account > Schedule" and click 'cancel' next to the reservation. 

  • Please contact the studio via Email right away if you have trouble cancelling a reservation.

  • A $20 Late Cancel Fee (unlimited auto-pay clients) OR Forfeiture of one session (class package clients) will apply to any reservation cancelled LESS THAN 12 HOURS before class start time.

  • A $20 No Show Fee for unlimited auto-pay clients will be charged if you do not attend a scheduled class OR if you do not check in on the studio iPad for a scheduled class.  For class package clients who do not attend a scheduled class OR who do not check in on the studio iPad, the scheduled class will be deducted from the client's account.

  • Private Sessions also have a 12-HOUR CANCELLATION POLICY. That means you may cancel any reservation up to 12 HOURS BEFORE the private session start time without penalty. Cancelation of a Private Session after 12 HOURS will result in the loss of the session.

  • A $20 No Show Fee will be charged if you do not attend your Private Session, as well as the loss of the Private Session.

  • We reserve the right to cancel a class due to low attendance. In most situations, a minimum if 3 clients is required to run a class.

Personal Responsibility 

  • Monitor yourselves for signs and symptoms of COVID-19 and report these to management 

  • Complete a COVID-19 risk-self assessment regularly 

  • https://www.humandx.org/covid-19/assessment 

  • Wear proper personal protective equipment as guided by government officials (face mask, gloves, etc) 

  • Thoroughly clean every piece of equipment used during class (platforms, carriage, shoulder rest, foot straps, bungees, handles, trays, hand weights and magic circles). This is a large task and will require everyone’s help 

  • Use hand sanitizer or wash before and after class 

  • All transactions, including class purchases and merchandise sales, are final and non-refundable.

  • Classes MAY NOT BE SHARED.  Each client must have their own account.

  • The studio only accepts Credit Card Payments.  American Express is not accepted.  Checks & Cash are not accepted.

  • All class reservations are subject to our cancellation & attendance policies.

  • We require a valid credit card to be stored on file for your convenience.

  • Clients must read and sign the studio wavier in order to participate in classes.

  • Class packages & autoplays start on the date of purchase, not the date of first use.

  • Walk-ins are welcome when space is available.

  • Instructors and classes are subject to change without notice. Please refer to our schedule page for the most recent updates.

  • Gripper socks that cover the entire bottom of the foot are required to be worn while using the studio equipment. Socks are available for purchase in the studio, or you may bring your own (hospital socks do not meet this requirement).

  • Private Classes and Gift Cards are available upon request.

  • Clients may not create 2nd accounts. New clients are only eligible for 1 new client offer.

  • The studio is child & pet friendly.  Please note this prior to making your purchase.

General Information

Same-Day Class Change Policy

  • The studio reserves the right to charge clients a $10 Class Change Fee for same day class changes, and a Late Cancel Fee in situations where a client desires to switch out of a class that has fewer than 3 people enrolled and be placed in another class that same day. 

Waitlist Policy

  • If your desired class is full, add yourself to the waitlist!

  • In order to join a waitlist you must have a paid credit on your account which will be redeemed only if you get a spot in class.

  • You will receive an automated e-mail and/or text message (depending on your notification preferences set up on your profile) alerting you of your spot in class. You will not be required to confirm your spot - it's automatically yours!

  • Make sure to check your waitlist status.  If you are added to the class from the waitlist, our standard cancellation policy applies.

Monthly Pass 411

  • All auto-renew passes require a minimum 3-month commitment (unless otherwise stated on the contract).

  • All auto-renew passes CONTINUE TO RENEW automatically every 30 days until cancelled by the client.

  • Clients must give a minimum of 30 days notice to cancel a contract. 

  • Clients can only pause contract for a minimum of 30 days.

  • Auto-renew passes MAY NOT BE SHARED.

  • To cancel an auto-renew pass, please e-mail Info@fitculturepilates.com.

How do I Register?

© 2019 Fit Culture Studios, LLC.  All rights reserved.